Returns & Satisfaction Policy

All sales are final. Because each piece is custom-made specifically for you, I cannot accept returns or offer refunds on completed work.

I stand behind my work. If there's a defect in craftsmanship or materials (like a binding that falls apart or pages that weren't secured properly), I'll make it right. Contact me within 14 days of receiving your item with photos and we'll figure out a solution together.

Print & bind projects are produced from your provided files, so reprints due to errors in your original document are not covered. Please carefully review your files before submitting — I'm happy to flag obvious issues if I catch them, but I'm not responsible for content errors.

If there is a production error on my end (misprints, binding defects, wrong spec), I will reprint or refund at no charge. Please contact me within 7 days of delivery with photos of the issue.

Unopened kits in original condition may be returned within 14 days of delivery for a refund of the item cost (shipping is non-refundable). Please reach out before sending anything back so I can confirm eligibility and provide the return address.

Opened or used kits are not eligible for return. If your kit arrived damaged or missing contents, contact me within 7 days of delivery with a photo and I'll make it right.

Workshop registrations are non-refundable, but they are transferable — you're welcome to send a friend in your place. Just let me know at least 24 hours before the class.

If you need to cancel more than 72 hours in advance, I'll issue a credit toward a future class. Cancellations within 72 hours are not eligible for credit or transfer, as supplies have already been prepared.