Custom Order Terms & Policies

When you place an order, I'll ask for a deposit that covers the full cost of your materials plus markup. This deposit is non-refundable because I order your materials right away (usually within 1–2 days) and reserve time in my studio schedule specifically for your project.

You'll pay the remaining labor cost when your book is finished and ready to ship.

Your quote includes materials costs plus a 100% markup that covers material waste and scrap, storage and inventory management, tools and equipment wear, and shipping and handling of supplies.

Specialty materials (unique colors, custom orders, large minimum quantities):

• You'll be charged the full cost since they're purchased specifically for your project
• These are noted in your estimate as "specialty"
• You can keep any leftover specialty materials!

Standard materials (colors and styles I regularly stock):

• You'll be charged for the proportional amount used plus 100% markup
• Remaining stock joins my regular inventory for future projects

If you don't pay the final balance within 7 days of me letting you know your book is ready, I'll charge $5 per day for storage. If 30 days go by without payment, I'll consider the order abandoned and keep the materials.

Most projects take 6–10 weeks from when I receive your deposit and you approve the design. This depends on how busy I am and how complex your project is. I'll give you an estimated completion date when we start, and I'll update you if anything changes.

You can cancel for a full refund if you change your mind within 24 hours of paying your deposit, before I've ordered your materials. After that, cancellations fall under the refund policy since I've already invested in your project.

I ship everything via USPS with tracking and insurance. You pay for shipping unless we agree otherwise. Once I hand it over to USPS, any shipping delays or damage are between you and them — though I'm happy to help with any paperwork if needed.

Before I start cutting materials, you need to approve your design in writing (email is fine). If you don't respond within 7 business days, your project might get delayed while I wait to hear from you.

Once I've ordered your materials, changes get tricky and expensive:

• Small changes (thread color, minor text edits): $25
• Medium changes (different cover material, layout tweaks): $50–100
• Big changes (complete redesign): cost of new materials plus 50% of the original price

I'll send you photos of your finished book before shipping. If something looks wrong, you have 48 hours to let me know.

I'll pick appropriate materials unless you request something specific and we agree on it in writing. Sometimes materials aren't available and I might need to substitute something similar — I'll let you know if this happens.

Since everything is handmade, your book might have slight variations in color, texture, or appearance compared to digital mockups. These aren't defects — they're part of the handcraft charm! Small imperfections that come with traditional bookbinding techniques are completely normal.

I stand behind my work with a lifetime warranty that covers cover fabric tears, structural spine or cover issues, loose pages, broken stitches, glue failures, and more.

• You pay shipping both ways and should insure the package
• I recommend USPS Priority Mail with signature confirmation
• Your book needs to be in decent shape, but I can help with some mending

When I receive your book, I'll check what condition it's in and what I can do to help. I offer basic mending for books with loose or detached pages, minor tears in text pages, separated sections, or somewhat brittle or fragile paper.

I'll be careful with your book and attempt basic mending if needed, but rebinding requires taking apart the original binding. I will not be responsible for:

• Books that are too fragile even with mending help
• Shipping damage (that's why you need insurance)
• Hidden damage discovered when taking it apart

If you give me text, images, or designs, you're confirming you own the rights to them and won't get me in trouble for using them.

Custom designs I create remain my intellectual property. You can use your book however you want, but you can't sell copies of my design without permission.

All important details — specifications, changes, approvals — need to be in writing. Email counts, but verbal agreements don't.

If there's a problem, let's talk it out like reasonable people before involving lawyers or arbitrators. My total responsibility for any issues is limited to what you paid me for that specific project.

I'm in Montana, so Montana law applies. If we end up in court, it'll be in Gallatin County, Montana.